Order Cancellations 

• Orders may be canceled only with prior approval from Wabash Valley Manufacturing. 
• Custom or made-to-order products may not be eligible for cancellation once production has commenced. 

Return Eligibility 

• Written return authorization from Wabash Valley is required before sending products back. 
• The product must be unused, in resalable condition, and in original packaging or equivalent protective packaging. 
• Returns must be shipped insured and with freight prepaid within 90 days of delivery. 

Restocking Fee 

• A restocking fee of 25% applies to all returns not resulting from a Wabash Valley error. 

Non-Returnable Items 

• Custom, made-to-order, or personalized products 
• Items damaged due to improper handling after delivery 

How to Request a Return 

• Initiate your request through the Customer Help Desk: WV Customer Help Desk
• Provide your invoice number, invoice date, and the reason for return. 
• Once approved, you will receive detailed return instructions and a Return Authorization Number.